Ministries and Public Authorities have been undertaking reforms to become more efficient, transparent, responsive, and citizen-oriented. Public administrations are becoming more flexible and performance-focused, adopting a forward-looking approach in their planning and budgeting. Process and organizational changes introduced increasingly focus on end-performance results and quality of services offered. Public administrations have progressively substituted the direct provision of some services with either outsourced ones or in partnership with private sector entities, focusing mainly on the creation and regulation of new markets. Furthermore, public sector employment has undergone significant changes with the selective introduction of more flexible, individualized, and performance-driven practices.
The growing body of public sector reforms throughout the world creates a pool of lessons learned and best practices. However, it is clearly recognized that modernization is context-dependent and should be tailored to an individual country’s needs and circumstances as a complex and continuous process, in which every piece of reform will impact all intertwined parts of the public administration system.
The services delivered can be grouped along with the following basic categories:
- Development Consulting Services supporting the public administration in formulating, planning and implementing government development activities at the national, regional, or sectoral level.
- Management and ICT Consulting Services aiming at modernizing public sector structures, operations and procedures, and making them more citizen-friendly.
Leveraging a large pool of accumulated expertise and know-how, we are able to deliver solutions that are based on each client’s specific needs